Returns & Exchange Policy
At Curvy Kate B2B, we strive to ensure your inventory management is seamless. If you are not satisfied with your wholesale order, returns are accepted within 30 days of receipt provided items are in original, resaleable condition with tags attached.
Initiate Return Request
Log into your B2B portal account and navigate to 'Order History' to select the items you wish to return and submit a formal request.
Awaiting Authorization
Our logistics team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack and Ship
Securely pack the items in their original packaging, clearly mark the RMA number on the exterior, and ship the parcel to our regional distribution center.
Inspection and Credit
Once received and inspected for quality compliance, a credit note will be issued to your account or a refund processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing